Standard Support
Free of charge for the first 90 days, starting with the date of purchase
- Access to Support by email / Support form only
- Max. response time: 2-3 working days
- AgendaX Knowledge Base
- Minor updates within the version purchased are free of charge
Premium Support Contract
Duration: 12 months, renews automatically
- Access to Support by phone and e-mail
- Guaranteed response time: 8 working hours
- Dedicated support technician
- Support via remote access tools if needed
- Automated notification of Updates and Patches by email
- Minor updates within the version purchased are free of charge
- Upgrades to a new major version are NOT included.
Software Assurance
Duration: 12 months, renews automatically
- Access to support by phone and e-mail
- Guaranteed response time: 8 working hours
- Dedicated support technician
- Support via remote access tools if needed
- Automated notification of Updates and Patches by email
- Includes all version upgrades within the contract period
